Transparent, fast service processes.
A service management system for work orders from fault logging to hand-back, parts usage, warranty status and customer updates.
Fault logging and assignment
Lookup by serial no.
Spare parts stock
SMS and email status
Post-service survey
What the service system does
Customers are updated before they need to call and ask about their device.
Service Records
Fault records with photos, technician assignment and priority.
Warranty Check
Instant warranty status by serial number or QR.
Parts Management
Parts used are deducted from stock with cost tracking.
Customer Updates
Automatic SMS and email as the status changes.
Field Technicians
A mobile app and digital signature for on-site service.
Service Reports
Average repair time, fault types and technician performance.
A working system in four steps.
The same clear path on every project; you always know which step we are on.
Discovery
We map the need, existing systems and goals together.
Design
We define the architecture, screens and work plan.
Build
We develop in short cycles and test at every step.
Launch and support
We roll out, monitor and provide 24/7 support.
What the service system includes
- Fault and service records with photos
- Warranty lookup by serial no./QR
- Spare parts stock tracking
- Automatic SMS/email updates
- Field technician mobile app
- Service performance reports
Let’s digitise your service processes.
We review your current service flow together and set up the system.